Enterprises with great client/customer relationship are able to grow their business and stayed in business for a long-term but for those that don't pill pack their things back home sooner that expect it.
Build trust takes hard work and a lot of time. People most of the time looks for transparency,consistency and to be treated as a king.
If a client/customer trust you can be for different circumstances:-Price-Unique and helpful product-There is an urgency for them to buy from you
82% out 100% is the percentage that a satisfy client will give you a great reputation if you treat them the way you will like to treat. In the other hand if you miss to deliver a package, miss a promise,etc. You'll be jumping on the media as the irresponsale company.
Customers are the number one reason of a business no matter what circumstances you are facing, we need to meet client expectations.
Providing the right tools, training, equipment and technologies will allow your sales/customer service team to deliver the information-answers in a timely manner and will avoid 2-4 call backs regarding the same issue.
Transparency is priceless, let's pretend you are in the e-commerce business and you keep misleading customers on their shipment don't wait months to see a social media campaign against your business, honesty is most appreciated than false expectations.
You cannot rely your problems to a third party vendor in this case the shipment company because at the end if you unsatisfied customers we bet 100% they will not come back.
Author
Miguel Rivas
First Choice Solutions
firstchoicesoluionsbpo.com
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